Frequently Asked Questions
How does the booking calendar work?
Enter the start date and the number of days that you want to hire the equipment. The relevant item will be available, between 15:00 and 18:00 hours, on the day before the start date. You return the equipment again on the day after the end date before 11:00 hours.
You enter 21 June (21/06/2017) at ‘Date to be booked’ on the calendar with a duration of three days. This results in an application where the equipment is made ready for collection on 20 June 15:00 hours. This should be returned again on 24 June before 11:00 hours.
How does the booking request, quotations and payments work?
When we have received your booking request, we will send you a quotation per mail. When you agree with the quotation and the payment (including possible deposits) is made, your booking is confirmed. When you return the equipment again or when the equipment is collected, everything is checked and tested and when everything is in order, you get credited with your deposit.
When you rent products with us for the first time, we required a copy of your ID, your credit card and a copy of the Chamber of Commerce.
At what times can products be delivered and returned?
We delivery the equipment one day before the start of the booking date between 3 and 6 o’clock in the afternoon. We come to collect the products on the day after the end of your booking date between 9 and 11 o’clock in the morning. If this is not convenient, please make a note in the remarks field of your booking and we will do our best to comply with your request.
How about bookings during the weekends?
In general bookings during weekends are of course possible. We will contact you to discuss a suitable solution for bookings during the weekends.
What are the ultimate deadlines that I can return the equipment myself to Deeptone?
The day after your last booking day before 11 o’clock in the morning.
What are the consequences if I am too late for the delivery of the products or if I return the product too late?
Our courier will leave a note that requests you to arrange a new delivery date. Extra costs will be charged for this.
What is the ultimate deadline that I can make a booking for next day deliveries?
We need your approval of the quotation and the completed payment no later than 3 o’clock in the afternoon.
Can I also return products after closing time?
Extra costs will be charged for late returns but if you have a problem through which you are unable to return the equipment on time please let us know as soon as possible by phoning us.
Can I put items on hold?
Yes, that is possible, please indicate this in the remarks field when you make your booking. However, do confirm your booking no later than three days before the start date of your booking. This way you will avoid that the products are still released to other customers.
Do I need an insurance?
Yes., all rental products must be insured via the conditions of our insurance. If you cannot comply with the conditions of this insurance, we can take out an insurance on your behalf. Check out our conditions for more information or call us for the possibilities.
Is a deposit always required?
Yes, a deposit is always required. The amount is mentioned in the quotation of your booking.
Will I immediately get my deposit back when I return the products?
Yes, we credit the deposit as soon as the equipment and accessories are returned and tested for defects.
What happens if the equipment is broke or if it has defects?
All equipment will be carefully tested before the rental. If, in a rare case, something might be wrong with it, we ensure that you will receive a replacement as soon as possible. Call us as soon as possible if you unexpectedly detect a defect in the supplied equipment.